Return & Refund

↩️ Returns and Refunds Policy

We want you to be completely satisfied with your purchase from Plushcloud Home!

You have 30 days from the date your order is delivered to request a return or exchange.

Condition	Details
Eligibility	Item must be unused, in the original packaging, and in the same condition as received.
Non-Returnable	Items marked as Final Sale, gift cards, and certain hygiene products (e.g., electrical accessories if opened, unless defective).

Email Us: Contact us immediately at [Your Customer Service Email Address] with your order number and the reason for the return.
Get Instructions: We will review your request and send you the necessary return address and instructions. Do not send the item back before receiving our authorization.
Ship It Back: The customer is responsible for return shipping costs for returns due to change of mind. We strongly recommend using a trackable shipping service.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-14 business days.
Original shipping costs are non-refundable.

If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery with clear photos or a video of the issue.
We will quickly work to send you a replacement or issue a full refund at no extra cost to you.